Phone line and online Problems Solved
I should update this right after the problem solved.
When I lodged the telephone and internet line problem complains to TM, the customer service given me report number for reference. I had been told that they need 24hrs to 72hrs to solve the problem. Initially I thought the problem occurred due to the upgrading but it seems like not.
Their technicians had come to my resident area and done the necessary repair then the phone line and internet online services were back to normal after two days.
The technician called me once they had done their job. The next day, I had received SMS from TM regarding the job done and apology for the inconvenience caused. I am statistic with the action of TM technician team for their rectification works can be delivery as promised. Hopefully the same problem will not come back again.
This entry was posted on Monday, October 17th, 2011 at 4:06 pm and is filed under Keep it UP. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
