Convenience Banking Services
I am having saving account with Bank A and Bank B and wish to open Fixed Deposit (FD) account at both banks.
Customer service officer at Bank A told me that I need to fill up a form and present my saving passbook to direct transfer my money from saving account to the new FD account. Since I didn’t bring along my passbook, I took out my money from my saving account via the ATM machine. My number had been called right after I press the numbering machine. I headed to the counter and my money is now saved in my new FD account. The transaction is done within 5 minutes.
When I went to bank B, even I bring along my saving passbook, I had been asked to take a special number, wait for my turn to fill up new FD account form at Customer Service counter then only I can do the money transfer at cashier counter. The bank cashier officers are doing great jobs as the numbers running so fast. But the customer service numbering shown there are 8 persons in front of me are queering. I have no time to wait so I give up to open FD account with Bank B.
Besides, I did complaint to Bank A that the FD cert was printed at a think paper after the bank cashier told me that their FD holder are out of stock. Surprisingly he told me that I can get the FD cert replacement any time even though the cert is spoilt or misplaced without any additional cost.
To a busy person like me, I prefer Bank A which giving truly conveniences to their customer.
This entry was posted on Friday, October 7th, 2011 at 4:54 pm and is filed under I like this. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
